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COVID-19 UPDATE OCTOBER 2021


Further to continued Government guidance, we are pleased to confirm that we remain open to care for our patients, however we continue to experience increased patient demand, so please bear with us if we are unable to book you in as quickly as normal. Currently, we are unable to accept any new patients.

We hope that you and your loved ones remain fit and well in these continuing difficult times and thank you for your support. We would like to reassure you that we are doing everything we can to keep our patients & staff safe.

Having returned to routine care for some time now many of you will know the measures we have put in place to enhance your care and safety, but as a reminder:

- Cross infection controls are regularly reviewed & updated.
- All patients must answer our screening questions before we are able to treat them.
- We have adopted an online system to allow for contactless administration.
         You can fill in all the relevant forms digitally before you enter the practice.
         This crucial step greatly reduces touch points at the practice.
- We ask you not to arrive early for your appointment to minimise any contact between patients.
- We ask you to attend alone unless you need support or are attending with your child under 16 years.
- As you leave the practice, we will ask that you pay by card where possible.

ON ARRIVAL AT THE PRACTICE, WE ASK YOU TO:

- Sanitise your hands.
- Ensure you are wearing your face mask.
- Ring the bell at the door & wait for us to come down to greet you so that we may complete our screening process.

Please be assured we are still the same friendly team underneath the new procedures and enhanced PPE.
We are here to help, if you have any concerns or questions please contact us on 01386 853800.

Mark & the team
Broadway Dental Care

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Mark Howe

Patient Information

Disabled Access

Broadway Dental Care is located upstairs. There is a call bell on the ground floor should you require assistance. If you have any special requirements, please call in advance to ensure we can make suitable arrangements. If we are unable to accommodate your needs we will refer you to another local dental practice.

Emergency Appointments

Emergency cover is provided for patients of the practice who are having extreme problems. We will gladly arrange an appointment for the same day but please telephone first to allow us to make time to deal with the problem properly. If you require advice or treatment outside our opening hours please telephone the practice and follow the instructions on our answering service. At weekends and public holidays we share responsibility for out of hours emergencies with a group of local dental practices.

Cancellation Policy

If you have made an appointment which you subsequently find you cannot keep, please give as much notice as possible, as we can give the appointment to another patient who may need to see us at short notice. Appointments not attended or cancelled with insufficient notice for us to rebook the time will be charged at full fee.

  • 2 working days notice is required for appointments of up to 1 hour
  • working days notice is required for appointments of 1–2 hours
  • 4 working days notice is required for appointments over 2 hours

Patient Feedback

We hope that all our patients are happy with their experience at our practice and it is our aim to treat you with the respect and care we would wish to receive ourselves. Please let us know if there is anything you like or dislike about any aspect of our service so that we can continue to improve our services.

If you have a complaint, please talk to a member of our team. We will listen to your concerns, apologise and make amends if we do not maintain the high standards we set. We take complaints seriously and have a complaints policy.

View our complaints policy here

Data Protection - Keeping Your Records

To enable us to provide you with a high standard of dental care and attention, we need to hold personal information about you. We comply with the Freedom of Information Act 2000 and the Data Protection Act 2018 and have procedures for ensuring that personal information about patients is processed and stored fairly and lawfully. You have the right of access to the data that we hold about you and to receive a copy. Please contact the practice for more information.

View our privacy policy here

Further information is available at https://www.ico.org.uk

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Contact Us

Call: 01386 853 800
Email: enquiries@broadwaydentalcare.co.uk

64 High Street
Broadway
Worcestershire
WR12 7DT

 

Opening Times

  • 9am - 5pm
  • 9am - 5pm
  • By special arrangement
  • 9am - 5pm
  • 9am - 5pm
  •  
  • 1pm - 2pm daily

View our price list here